General Terms and Conditions

By booking at our hotel, restaurant, or Rock Spa & Wellness, you agree to the general terms and conditions. Please read these before you finalise your reservation.
In case of a disagreement, the resolution will be based on strict adherence to our general terms and conditions.


  • Prices are always indicated per person and per night or package.
  • A promotion or package cannot be combined with other promotions, discounts, vouchers, and packages.
  • In order to benefit from an offer or arrangement, please mention this offer when booking.
    Any request not made at the time of booking cannot be taken into account later.
  • Please note: These conditions always apply unless explicitly modified in the offer.


  • We accept credit cards: Visa - Eurocard - Vpay.
  • To enjoy offers & packages, we request cash payment.


  • For all reservations, we request a written confirmation within 8 days.
  • As a guarantee, a deposit of 100 € per reserved room is requested to be transferred to one of our accounts in Luxembourg with the mention of the reservation name, arrival and departure date.
    • B.I.C. Code: BCEE LULL- IBAN Code: LU30 0019 3600 0694 8000
  • Or a credit card number with the expiration date, the 3-digit security code, and the name of the cardholder with the authorization of debit by the hotelier.
  • The deposit is taken as compensation in case of cancellation.
  • In the event of a change of reservation an administration fee may be charged (see price list).


For reservations at the Hotel and/or the Rock Spa Wellness & Beauty Center:

  • Cancellation from 14 to 8 days before arrival date = 50% of the reservation.
  • Cancellation from 7 to 4 days before arrival date = 80% of the reservation.
  • Cancellation from 3 to 1 days before arrival date = 100% of the reservation.
  • No show = 100% of the reservation.

At the Restaurant Comte Godefroy :

  • For reserved meals-dinners-menus cancelled less than 24 hours in advance, 50% of the price will be charged.


Rooms are available from 2 pm and must be vacated by 11 am unless another agreement has been made (see price list for early check-in or late check-out).


The entire hotel is non-smoking. Smoking is strictly prohibited in the rooms, and cleaning, deodorizing, and loss of rental fees will be directly charged to the responsible party.

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